The dispute with the supplier simply does not calm down, the managing directors of the young company no longer have a common basis or two colleagues do not succeed in resolving the conflict constructively.
In this case it can be helpful to bring structure and orientation to the conflict topic by a neutral third person.
The following criteria can help you to decide whether mediation can be helpful:
There is a difference in the perception of the conflict, there is a dependency, both sides are somehow right and time is running out!
What does mediation with the third neutral person look like?
- I am your mediator in the conflict, i.e. I listen to both of you so both sides.
- Everything that is said is absolutely confidential.
- We meet together in the same room. You are in this session voluntarily and are interested in a real solution.
- We work on the conflict issues by visualizing them and working on them with you in the next step.
- During the conflict resolution there may be emotional reactions like anger, frustration, sadness or disappointment. Sometimes also joy.
These reactions are important, but for some unpleasant or unfamiliar.
- After the conflict has been dealt with, I visualize solutions that you have found together. At least you have a common idea how it could work.
- At the end you look at the result, I document it and you decide how you want to proceed.
As you can see, I accompany you as a mediator in this process. I don’t make decisions for you or tell you what is right or wrong. My task is to give you a structure, an orientation on how to solve or at least de-escalate the conflict.
Do you have questions about the process or whether your case is a mediation case? Then write me at email@example.com for a free initial consultation.